FAQ (Frequently Asked Questions)

How long does shipping take?

We process orders within 1-3 business days. Since our products are pre-ordered based on بيع السلم (Islamic pre-purchase agreement), estimated delivery times vary:


USA & Canada: 7-15 business days


Europe: 10-20 business days


Middle East & Africa: 15-25 business days


Asia & Australia: 12-22 business days

We always do our best to ship as quickly as possible!

Can I cancel my order?

No. According to بيع السلم, once an order is placed and paid for, it cannot be canceled unless we fail to deliver within the promised time. Please double-check before confirming your order.

What if my order is late?

If your order exceeds the stated delivery time, we will issue a full refund upon request.

Do you accept refunds or exchanges?

As per Islamic commerce principles, refunds are not allowed after payment, except in the case of:

✅ The product was not delivered within the promised time.

✅ The product received was damaged or incorrect.

If you receive a damaged product, please contact us within 3 days for a replacement.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email.

📩 Still have questions? Contact us chaybob500@gmail.com